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Customer Service Consultant
Customer Service Consultant at Gomma Gomma, handling client support across phone, email, and live chat.
South AfricaCustomer Service Consultant at Gomma Gomma
Managed incoming client interactions across telephone, email, and live chat, and conducted proactive outbound communications for renewals and follow-ups. Maintained precise metrics by meeting daily performance targets and documented inquiries accurately.
CRMData EntryMicrosoft OfficeLive ChatEmail Managementtelephone etiquetteTroubleshootingCustomer Satisfaction
Bachelor of Social Science degree from the University of KwaZulu-Natal, completed in 2019.
Bachelor of Social Science degree from the University of KwaZulu-Natal, completed in 2019.
Grade 12 (Matric) from Gilonki Secondary School, completed in 2014.
Grade 12 (Matric) from Gilonki Secondary School, completed in 2014.