Sneha Shinde

Looking for a job

Assistant Branch Manager

Branch Manager II at Muthoot FinCorp Limited, handling a five-staff branch and advancing customer service, gold loans, and sales.

IndiaAssistant Branch Manager at Muthoot FinCorp Limited

About

At Muthoot FinCorp Limited, I progressed from Customer Service Executive to Branch Manager II. I handle a branch with five staff and support customers with product information, gold loan verification, appraisal, valuation, and transactions. I also coordinate sales and lead-generation activities, follow up on collections, and maintain branch records and MIS reports. Earlier, I worked as an accountant at DineshMaruandAssociates for three years.

Experience

Assistant Branch Manager
Promoted to Assistant Branch Manager, overseeing branch operations, team coordination, and sales target achievement.
Branch OperationsTeam ManagementSalesMarketingLead GenerationCustomer ServiceLoan ProcessingMIS ReportingLMSCMSPayment GatewaysGold Loan ERPFinCoreGold LoansMicrosoft Office
Customer Service Executive
Started as a Customer Service Executive, handling customer inquiries, gold loan processing, and daily transactions. Promoted through multiple roles to Branch Manager II.
Customer ServiceLoan ProcessingKYC VerificationMIS ReportingPayment ProcessingLead GenerationTeam CoordinationSalesMarketingLMSCMSPayment GatewaysGold Loan ERPFinCoreGold LoansMicrosoft Office
Branch Manager II
Currently serving as Branch Manager II, handling branch operations with a team of 5 staff, driving sales, and ensuring customer satisfaction.
Branch ManagementTeam LeadershipSalesMarketingCustomer ServiceLoan OperationsMIS ReportingLead GenerationLMSCMSPayment GatewaysGold Loan ERPFinCoreGold LoansMicrosoft Office
Sr. Customer Service Executive
Promoted to Senior Customer Service Executive, continuing to manage customer service, gold loan operations, and transaction processing.
Customer ServiceLoan ProcessingKYC VerificationMIS ReportingPayment ProcessingLead GenerationTeam CoordinationSalesMarketingLMSCMSPayment GatewaysGold Loan ERPFinCoreGold LoansMicrosoft Office
Accountant
Worked as an accountant in a CA firm for a tenure of 3 years, handling accounting tasks.
AccountingMicrosoft Office

Education

Shankar Narayan College
Completed Bachelor of Commerce in 2017 with 68.71%.
Completed Bachelor of Commerce in 2017 with 68.71%.
Maharashtra Board
Completed Higher Secondary Certificate in 2014 with 51%.
Completed Higher Secondary Certificate in 2014 with 51%.
Maharashtra Board
Completed Secondary School Certificate in 2012 with 71%.
Completed Secondary School Certificate in 2012 with 71%.

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About

Experience

Assistant Branch Manager

Promoted to Assistant Branch Manager, overseeing branch operations, team coordination, and sales target achievement.

Branch OperationsTeam ManagementSalesMarketingLead GenerationCustomer ServiceLoan ProcessingMIS ReportingLMSCMSPayment GatewaysGold Loan ERPFinCoreGold LoansMicrosoft Office

Customer Service Executive

Started as a Customer Service Executive, handling customer inquiries, gold loan processing, and daily transactions. Promoted through multiple roles to Branch Manager II.

Customer ServiceLoan ProcessingKYC VerificationMIS ReportingPayment ProcessingLead GenerationTeam CoordinationSalesMarketingLMSCMSPayment GatewaysGold Loan ERPFinCoreGold LoansMicrosoft Office

Branch Manager II

Currently serving as Branch Manager II, handling branch operations with a team of 5 staff, driving sales, and ensuring customer satisfaction.

Branch ManagementTeam LeadershipSalesMarketingCustomer ServiceLoan OperationsMIS ReportingLead GenerationLMSCMSPayment GatewaysGold Loan ERPFinCoreGold LoansMicrosoft Office

Sr. Customer Service Executive

Promoted to Senior Customer Service Executive, continuing to manage customer service, gold loan operations, and transaction processing.

Customer ServiceLoan ProcessingKYC VerificationMIS ReportingPayment ProcessingLead GenerationTeam CoordinationSalesMarketingLMSCMSPayment GatewaysGold Loan ERPFinCoreGold LoansMicrosoft Office

Accountant

Worked as an accountant in a CA firm for a tenure of 3 years, handling accounting tasks.

AccountingMicrosoft Office

Education

Shankar Narayan College

Completed Bachelor of Commerce in 2017 with 68.71%.

Maharashtra Board

Completed Higher Secondary Certificate in 2014 with 51%.

Maharashtra Board

Completed Secondary School Certificate in 2012 with 71%.