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Sokhna Mbene Lo
Looking for a jobCustomer Service Representative
Bilingual customer service representative at H&M CONCENTRIX, resolving order and refund issues for customers in Dakar.
SenegalCustomer Service Representative at H&M Concentrix
About
At H&M CONCENTRIX, I track customer orders, process refund requests, and respond to emails and complaints. I provide personalized support and work to resolve issues quickly while following internal procedures.
As an Assistant Interpreter at WARC, I supported activities involving students from the University of Chicago in an international environment.
I founded Sakina Hair Products and developed the project from concept to implementation. I hold a Bachelor’s degree in English and am completing an M2 in English at UCAD.
Experience
Customer Service Representative
Track customer orders and process refund requests. Manage emails and complaints with rigor and professionalism, providing rapid problem resolution and personalized customer support.
Customer ServiceOrder TrackingRefund ProcessingEmail ManagementComplaint ResolutionBilingual Communication
Assistant Interpreter
Supported activities involving a group of students from the University of Chicago, strengthening coordination, communication, and interpersonal skills in an international environment.
InterpretingCoordinationCommunication SkillsInterpersonal Skills
Education
Cheikh Anta Diop University
Master's degree in progress, in final phase with thesis submission.
Cheikh Anta Diop University
Master's level program specialized in English, with expertise in analyzing historical, cultural, and political contexts of the English-speaking world, as well as research, synthesis, and communication with an international dimension.
Cheikh Anta Diop University
Bachelor's degree in English from Cheikh Anta Diop University.
Cheikh Anta Diop University
Bachelor's degree in English from Cheikh Anta Diop University.
Cheikh Anta Diop University
Bachelor's degree in English from Cheikh Anta Diop University.