sona sinanaj

I am a certified English-language professional with a Master’s degree and an official teaching license, combining classroom instruction and online teaching experience. I have taught multiple grade levels, designed curriculum-aligned lesson plans, and assessed student progress to ensure inclusive learning outcomes. For three years I served as an Operational Expert Level 3 (Senior Advisor) at a major international technology company (NDA), providing advanced customer support, handling escalations, guiding frontline advisors, and driving process improvements to enhance quality and compliance. I also bring remote support experience as an online English operator and frontline hospitality experience as a receptionist. I am organized, solution-oriented, proficient with common collaboration tools, and open to remote and international opportunities.