Sonia Clair

Looking for a job

Freelance Graphic Designer

I resolve customer issues across calls, chat, and email while creating impactful brand designs.

MauritiusFreelance Graphic Designer at Self Employed

About

I've spent over five years delivering customer support through inbound and outbound calls, live chat, and email. I resolve billing, account, and product inquiries while maintaining strong customer satisfaction. In my current customer service work, I handle complaints with empathy, maintain accurate CRM records, and collaborate with internal teams on complex concerns. I consistently meet KPIs for response time, quality assurance, and customer satisfaction. Since 2023, I've also worked as a freelance graphic designer, creating logos, social media graphics, marketing materials, and promotional content. I develop visual identities that align with each client's branding goals. I use Adobe Creative Suite and Canva to deliver polished print-ready and digital designs on deadline. I bring communication, problem-solving, and creativity to every customer and client interaction.

Experience

Freelance Graphic Designer
Designed logos, social media graphics, marketing materials, and visual identities for clients using Adobe Creative Suite and Canva, delivering projects on time.
PhotoshopAdobe IllustratorCanvaBrandingLogo DesignSocial Media DesignPrint DesignDigital Design
Customer Service Representative
Managed high volumes of inbound and outbound customer calls, assisted via live chat and email, resolved billing and product inquiries, and maintained CRM records while meeting KPIs.
Inbound CallsOutbound CallsLive ChatEmail SupportCRM

Education

Academy of Design and Innovation
Diploma in Design and Innovation from the Academy of Design and Innovation, completed in 2023.
Diploma in Design and Innovation from the Academy of Design and Innovation, completed in 2023.
Mont Lubin College
Secondary education at Mont Lubin College, completed in 2019.
Secondary education at Mont Lubin College, completed in 2019.
Port-Sud-Est Government School
Primary education at Port-Sud-Est Government School.

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About

Experience

Freelance Graphic Designer

Designed logos, social media graphics, marketing materials, and visual identities for clients using Adobe Creative Suite and Canva, delivering projects on time.

PhotoshopAdobe IllustratorCanvaBrandingLogo DesignSocial Media DesignPrint DesignDigital Design

Customer Service Representative

Managed high volumes of inbound and outbound customer calls, assisted via live chat and email, resolved billing and product inquiries, and maintained CRM records while meeting KPIs.

Inbound CallsOutbound CallsLive ChatEmail SupportCRM

Education

Academy of Design and Innovation

Diploma in Design and Innovation from the Academy of Design and Innovation, completed in 2023.

Mont Lubin College

Secondary education at Mont Lubin College, completed in 2019.

Port-Sud-Est Government School

Primary education at Port-Sud-Est Government School.