Loading profile…
Sophia Chiamaka
Looking for a jobVirtual Assistant
Customer Support Representative at Snowball Energy, maintaining 90% customer satisfaction and streamlining service coordination.
NigeriaVirtual Assistant at Snowball Energy
About
At Snowball Energy, I respond to residents’ and business owners’ questions about solar installations, energy plans, and data services. I maintained a 90% customer satisfaction rate while helping streamline onboarding and service coordination, reducing installation and activation turnaround time by 20%.
I also managed email communications, scheduled site assessments and installations, and tracked customer records to support daily operations.
At Treekle Inc., I resolved customer inquiries and escalations as a Customer Experience (Intern), achieving a 95% issue resolution rate. I used CRM tools to track interactions and shared customer feedback that contributed to product and service improvements.
Experience
Virtual Assistant
Provided personalized support to residents and business owners, responding to inquiries about solar installations, energy plans, and data services while maintaining a 90% customer satisfaction rate. Streamlined onboarding and service coordination, reducing installation and activation turnaround time by 20%.
Customer ServiceCRMEmail ManagementAppointment SchedulingAdministrative SupportTime ManagementProblem Solving
Customer Experience Intern
Resolved customer inquiries and escalations, achieving a 95% issue resolution rate and enhancing retention. Collaborated with cross-functional teams to improve the customer experience journey and used CRM tools to track interactions.
Customer ServiceCRMProblem SolvingCollaborationCommunication Skills
Education
LinkedIn Learning
Completed courses in customer service foundations, problem-solving, and customer communication.
Federal University of Technology, Owerri
Bachelor of Science in Forensic Science, covering criminalistics, applied spectroscopy, forensic toxicology, DNA analysis, forensic anthropology, and cyber forensics.
Zendesk
Earned the Zendesk Customer Service Professional Certificate.
Treekle Inc.
Certified as proficient in customer service and customer experience.