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Stefan User
Open to opportunitiesSpecialist
I streamline regulated operations using AI agents, automation, reconciliation, and reporting.
IrelandSpecialist at The Bank of New York Mellon
About
At The Bank of New York Mellon, I process settlements, reporting, distributions, and fee adjustments for the desk’s largest ETF client, while reconciling positions against depository records and resolving breaks.
I introduced AI agent use to my team by building agents that support reporting and reconciliations, and I designed and maintain a SharePoint knowledge base for settlement procedures. I also perform continuous pre-deployment UAT, including weekend releases.
Across ETF operations, AML/KYC, banking administration, and client-facing coordination, I’ve improved processes, developed SOPs, and supported automation. I combine 7+ years in regulated operations with computing studies covering infrastructure, software development, data analysis, and AI.
Experience
Specialist
Process settlements, reporting, distributions, and fee adjustments for the desk's largest ETF client. Reconcile ETF positions against depository records and investigate breaks through to resolution.
SettlementsReportingDistributionAI AgentsSharePointUAT
Associate
Managed end-to-end ETF creation-redemption lifecycle from trade placement through settlement, including Euroclear and Clearstream. Resolved dealing issues and coordinated with Investment Managers, Authorised Participants, and internal teams.
ETFEuroclearTrade SettlementDealingCoordination
Education
National College of Ireland
Pursuing a Postgraduate Diploma in Science in Artificial Intelligence, covering machine learning, data analytics, intelligent agents, process automation, and generative AI.
Technological University Dublin
Studying for a Higher Diploma in Computing with an infrastructure specialisation, covering operating systems, networks, secure network design, and virtualisation infrastructure management, as well as systems analysis, software development, and data analysis.
Dún Laoghaire Institute of Art, Design and Technology
Earned a Bachelor of Arts (Honours) in Business, covering strategic management, international entrepreneurship, marketing, strategy and technology, business ethics, HR management, and tax and finance.
UCD Lochlann Quinn School of Business
Completed a Diploma in Business Studies, covering management theory, business communication, economics, marketing, accounting, and ICT in business.