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Stephanie Dunkel
Looking for a jobOperations Team Lead
Healthcare operations team lead at KeyCare improving contract lifecycle management and provider onboarding.
United StatesOperations Team Lead at KeyCare
Experience
Operations Team Lead
Collaborated across departments to streamline healthcare operations, enhancing patient and provider workflow. Utilized Epic, Microsoft 365, Salesforce, Jira, PlanBase, and other internal platforms to manage documentation, contract data, and reporting.
EpicMicrosoft 365SalesforceJiraPlanBaseHealthcare OperationsContract Lifecycle ManagementProvider OnboardingPerformance MetricsTraining Material Development
Patient Health Benefits Counselor (PRN)
Educate patients on health insurance coverage, out-of-pocket costs, and available financial assistance. Verify eligibility and benefits for commercial, Medicaid, and Medicare plans using Epic.
EpicPatient EducationInsurance VerificationMedicaidMedicareFinancial AssistanceCoordination
Unit Secretary / CNA / Receptionist Roles
Supported hospital and long-term care staff with clerical and direct patient care duties. Scheduled procedures, answered phones, maintained medical records, and provided bedside care as a CNA.
CNAMedical RecordsSchedulingPatient CareCommunication SkillsEmpathy
Medical Billing Specialist
Processed patient claims, posted payments, and handled denials for various insurance providers. Accurately coded services using ICD-10 and CPT standards to ensure timely reimbursements.
Medical BillingICD 10CPTHIPAAClaims ProcessingDenial ManagementPayment Posting
Patient Financial Navigation Specialist
Supported patient access teams by confirming insurance coverage, obtaining authorizations, and cost estimations. Maintained expert-level knowledge of financial aid programs and provided one-on-one counseling to patients.
EpicInsurance VerificationPatient AccessFinancial AidPatient CounselingPayer Portals
Education
Metropolitan State University of Denver
Graduated magna cum laude with a Bachelor of Science in Psychology and a minor in Anthropology.
Pikes Peak State College
Graduated summa cum laude with an Associate of Arts in Psychology.