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Stephanie Forkuo
Looking for a jobProblem Solver
Process Guide at Amazon who reduced item-handling errors by 20% and is pursuing an M.S. in Cybersecurity Policy & Management.
United StatesProblem Solver at Amazon
About
At Amazon, I manage daily workflow for approximately 12 associates as a Process Guide, supporting productivity, quality, and safety goals. I led process improvements that reduced item-handling errors by 20% over six months and implemented incentives that increased team productivity by 15%.
As an Account Manager at Platinum Point Executive, I managed client relationships, helped retain dissatisfied customers, and closed the first sale within my first week. I'm pursuing an M.S. in Cybersecurity Policy & Management and targeting roles in cybersecurity GRC, business analysis, project coordination, operations, customer success, or account management.
Experience
Problem Solver
Investigate damaged-item exceptions and correct dispositions to support accurate inventory records. Use operational data and tools to identify workflow issues and collaborate with operations teams.
Data AnalysisInventory ManagementProblem SolvingCollaborationOperational Tools
Stower
Scan and store high volumes of inventory while following quality, safety, and inventory-control procedures. Support accurate item placement and continuous improvement in scanning and storage practices.
Inventory ControlScanningQuality AssuranceSafety ProceduresContinuous Improvement
Education
University of Maryland Global Campus
Pursuing a Master of Science in Cybersecurity Policy & Management with an expected graduation in Summer 2028.
Pursuing a Master of Science in Cybersecurity Policy & Management with an expected graduation in Summer 2028.
Central Connecticut State University
Earned a Bachelor of Science in Business Management & Marketing in May 2025.
Earned a Bachelor of Science in Business Management & Marketing in May 2025.
Manchester Community College
Earned an Associate of Science in Business Administration & Accounting in May 2023.
Earned an Associate of Science in Business Administration & Accounting in May 2023.
Hootsuite
Earned the Hootsuite Platform Certification.
Manchester Community College
Earned an Associate of Science in Business Office Technology – Administrative Assistant in May 2021.
Earned an Associate of Science in Business Office Technology – Administrative Assistant in May 2021.