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Stephanie Romero
Looking for a jobCustomer Success Manager
I drive renewable energy and SaaS customer growth through onboarding, adoption, retention, and expansion.
United StatesCustomer Success Manager at Transect
About
At Transect, I managed 85 renewable energy customers across solar, wind, and battery storage projects, owning the full customer lifecycle from implementation through renewal and expansion. I achieved 115% net revenue retention and increased product adoption by 20%.
Previously at Zoom, I managed 120 mid-market accounts representing $10.8M ARR, sustained 95%+ gross retention, and prevented $385K in potential churn through customer health analysis. I also delivered executive business reviews, adoption strategy, risk mitigation, and expansion planning.
I'm building on six-plus years in B2B SaaS with a Master's in Sustainability & Business Transformation from IE Business School. I bring bilingual English and Spanish customer engagement and a focus on helping customers realize measurable value.
Experience
Customer Success Manager
Managed an end-to-end portfolio of 85 renewable energy customers representing $1.2M ARR, achieving 115% NRR and leading 25+ implementations. Increased product adoption by 20% through structured enablement and served as a trusted advisor to renewable energy developers.
Customer SuccessOnboardingImplementationAdoptionRetentionExpansionsRenewable EnergySolarWindBattery StoragePermittingGrid InterconnectionRegulatory RequirementsProject DevelopmentProduct ManagementEngineering
Education
University of Georgia
Earned a Bachelor's in Anthropology with cum laude honors.
IE Business School
Completed a Master's in Sustainability & Business Transformation at IE Business School in July 2026.
Completed a Master's in Sustainability & Business Transformation at IE Business School in July 2026.