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Operations & Client Solutions Manager
I improve warehouse, inventory, and logistics operations through Lean processes, ERP integration, and measurable performance gains.
Trinidad and TobagoOperations & Client Solutions Manager at Urban Edge Commercial Solutions
Managing client relationships and business development for commercial real estate transactions, coordinating between buyers, sellers, attorneys, valuators, and financial institutions. Resolving client concerns and documentation issues while maintaining accurate records and delivering high-touch customer service.
Client RelationshipsBusiness DevelopmentCommercial Real EstateStakeholder CoordinationDocumentationCustomer ServiceScheduling
Oversaw end-to-end warehousing and inventory operations, leading a strategic overhaul using Lean methodologies to increase efficiency. Orchestrated the upgrade of Warehouse Management Systems and created SOPs, work instructions, and internal policies.
Warehouse ManagementInventory ManagementLean methodologiesProcess Improvement
Pursuing a Doctor of Philosophy (PhD) in ICT with a focus on Supply Chain Management.
Completed a Master of Business Administration with a focus on Logistics and Supply Chain Management.
Provided professional consultancy services on supply chain and operations best practices, conducting analysis to identify inefficiencies. Prepared SOPs using SIPOC methodology and ensured compliance with OSHA regulations.
Supply Chain ConsultingProcess AnalysisSOP DevelopmentSIPOCOSHA ComplianceResource OptimizationCost ControlOperational Efficiency
Managed warehouse and distribution processes, implementing automated tools for inventory management and process control. Achieved a 54% reduction in variances and an 8.3% reduction in delivery time, leading to a 9.2% increase in OTIF.
Warehouse ManagementInventory ControlProcess ImprovementOTIFVariance ReductionLogisticsERP
Orchestrated cycle counts and coordinated inventory processes across multiple units, applying business process modeling techniques. Contributed to supply chain optimization and managed annual stock count reconciliation.
Inventory ManagementCycle CountsBusiness Process ModelingSupply Chain OptimizationERPStaff Management
Planned and forecasted demand schedules for engineering stores, leveraging process mapping and inventory control strategies. Managed vendor relationships, stock levels, and the timely processing of requisitions.
Demand ForecastingInventory ControlProcess MappingVendor ManagementStock ManagementERP
Reviewed and amended work instructions and SOPs, conducted detailed process mapping for key operations, and prepared the Raw Material Department for ISO audits. Managed remedial works and the relocation of the raw materials department.
ComplianceISO StandardsProcess MappingSOP DevelopmentAudit ReadinessProject Management
Established operational procedures for material verification and inventory, coordinated receipt and inspection of raw materials, and managed timely unloading to minimize demurrage. Completed ERP transactions and maintained SOPs in compliance with safety standards.
Materials ManagementInventory ControlERPLogistics Coordinationsafety standards
Operated machines within the sorting line area, ensuring safety standards and supporting management with set-ups, changeovers, and clean-ups. Performed preventative and troubleshooting maintenance on machinery.
Machine Operationsafety standardsMaintenanceTroubleshootingQuality monitoring
Profile sourced from Himalayas.