Loading profile…
Stephen Bolden
Open to opportunitiesCustomer Support Specialist & Founder
Customer-first support specialist and founder specializing in troubleshooting, de-escalation, and technical issue resolution.
United StatesCustomer Support Specialist & Founder at SilentBladeCo
About
I’m a customer-first support professional with 6+ years of high-volume, multi-channel experience, including primary escalation support across accounts, orders, billing, warranty, and technical issues. I troubleshoot with structured frameworks, document accurately, and stay composed in high-emotion interactions to turn frustrated customers into resolved, satisfied ones.
In 2025, I founded SilentBladeCo and now serve as the sole point of contact for client inquiries across AI automation and technical projects, handling troubleshooting and timely resolutions via email and messaging. I proactively identify recurring pain points, manage billing and scope with transparency, and mentor newer team members on tone, process, and best practices.
Experience
Customer Support Specialist & Founder
Served as the sole point of contact for client inquiries across AI automation and technical projects, troubleshooting issues and delivering timely resolutions via email and messaging. Built solutions to address recurring pain points and maintained complete documentation with zero missed commitments.
Customer SupportTechnical TroubleshootingDocumentationSolution Design
Technical Support Specialist
Acted as a primary escalation specialist for inbound customer inquiries across accounts, orders, billing, warranty, and technical support, consistently meeting resolution time and quality targets in a high-volume environment. Diagnosed root causes using structured troubleshooting, escalated to the right internal teams, maintained accurate support-system documentation, and mentored newer team membe
MentorshipCustomer SupportRoot Cause AnalysisEscalation ManagementBilling Support
Education
Rutgers University
Earned a B.A. in Psychology from Rutgers University, with a minor in Asian Studies and coursework in research methods, statistics, and behavioral analysis.
Anthropic Academy
Completed multiple Anthropic Academy courses, including Claude 101, Introduction to Agent Skills, and the AI Fluency Framework.
Blockchain Council
Earned a Certified Ethereum Expert credential from the Blockchain Council.
TEFL Diploma
Completed a TEFL Diploma and earned certification as an English language instructor.