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Global Support Lead
IT security and DLP specialist, leading global support teams and cloud service integrations to protect regulated data.
United StatesGlobal Support Lead at Broadcom
Global Support Lead (Symantec Division) for cloud service customers, troubleshooting complex product integrations and serving as a go-to person for challenging engineering cases.
DLPData Loss PreventionCloud IntegrationEmail SecurityCLIApache Web ConsoleOracle DatabasePolicy ManagementRegulated Data HandlingSymantec CloudSOC
Managed a frontline technical support team responsible for global metrics for DLP cases, later returning to support as Global Support Lead and collaborating with developers, sales, and product marketing to support the launch of DLP’s Cloud Service.
Technical Support
Earned a B.Sc. with a Fine Arts major and Philosophy minor from the University of Oregon in 2001.
Earned a B.Sc. with a Fine Arts major and Philosophy minor from the University of Oregon in 2001.
Worked in the UK providing endpoint security support, progressing from Support Analyst to Support Engineer and later moving into Professional Services, including on-site incident response and network patching during major threats.
Endpoint SecurityTechnical SupportSupport EngineeringProfessional ServicesIncident Response
Provided customer service and technical support for consumers of Symantec’s Norton brand, building experience with corporate metrics and team-building.
Customer ServiceTechnical SupportCustomer Facing SupportTeam Building