Stephen Reynolds

Supervisor of Information Systems

Community Health Systems

Supervised 24x7 Network Operations Center, Tier 2 Server Administration, and Tier 2 Citrix teams supporting enterprise infrastructure across multiple healthcare facilities. Led enterprise migration to SNMPv3 and maintained 90%+ network-device compliance.

Network OperationsTeam LeadershipSNMPRoot Cause AnalysisCapacity PlanningChange ManagementIncident ResponseCitrixPerformance Reviews

Senior Network Administrator

Community Health Systems

Provided Tier 2 support for enterprise LAN/WAN infrastructure spanning 3,000+ network devices and 10,000 servers across 200+ healthcare facilities. Used BGP AS-path prepending to influence WAN routing and standardized SNMP, TACACS+, NetFlow, and Flexible NetFlow configurations.

Cisco RoutersCisco SwitchesBGPOSPFSNMPTACACS+NetFlowFlexible NetFlowLogicMonitorNetbrainNetQoSBluecatPalo Alto PanoramaServiceNow

Technology Engineering Analyst

Served as internal Citrix VDI subject-matter expert and technical lead for deployment across five healthcare facilities. Installed and supported data center servers, cabling, and virtualization infrastructure.

Citrix VDIXenServerCitrix Virtual Apps And DesktopsXenDesktopGroup PolicySSOVirtualizationTechnical Documentation

IT Contractor

Provided server, desktop, Cisco equipment deployment, and network support for various clients.

Server DeploymentDesktop SupportCisco ProductsNetwork Support

Network Administrator

Managed Windows domain, VPN, wireless, ISP coordination, and provided Tier 3 support.

Windows DomainVPNWirelessISP coordinationTier 3 Support

Information Systems Liaison

Coordinated cross-team incident response, operational procedures, and mainframe support.

Incident CoordinationOperational ProceduresMainframe Support

PC Specialist

Provided production workstation, LAN, and hardware support.

Workstation SupportLAN SupportHardware Support