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Sufiyan Ibna Kabir Robin
Looking for a jobCustomer Support Specialist
Customer Support Specialist at Transsion Holdings, improving EZ Jobs app operations through issue resolution and customer retention data.
BangladeshCustomer Support Specialist at Transsion Holdings
Experience
Customer Support Specialist
Leading the Customer Support Department for EZ Jobs under Mobile Internet Department. Resolving issues within the app and collaborating with other departments to ensure smoother operations via multiple channels.
Customer SupportSOP DevelopmentCustomer RetentionApp OperationsCollaboration
Customer Support Specialist
Acted as the first point of contact between stakeholders via chat and calls. Troubleshot technical issues with products and addressed clients' needs based on company protocols.
Customer SupportTroubleshootingCommunication SkillsClient Relations
Technical Advisor
Resolved around 50 calls a day, consistently exceeding performance targets. Diagnosed and troubleshot iOS and macOS issues, achieving high customer satisfaction scores (85-89%) and top 5% in the team.
Technical SupportiOSMacOSTroubleshootingCustomer SatisfactionTeamwork
Sales Specialist
Excelled in warm calling, building rapport with potential customers and effectively presenting product benefits. Utilized strong communication and closing skills to maximize sales opportunities.
SalesWarm CallingCommunication SkillsPlanning And Closing SkillsRapport Building
Education
Manitoba Institute of Trade and Technology
Diploma in Hotel and Hospitality Services from Manitoba Institute of Trade and Technology, 2022-2023, with a CGPA of 3.98.
Diploma in Hotel and Hospitality Services from Manitoba Institute of Trade and Technology, 2022-2023, with a CGPA of 3.98.