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Senior Business Analyst
Program Business Analyst and Product Owner with 10+ years delivering data platforms, cloud migrations, and Agile releases.
CanadaSenior Business Analyst at SMCP
Enabled an omnichannel retail platform redesign by defining a single customer view across channels and delivering target-state data architecture and cloud integration strategy to unify customer, order, and inventory domains. Governed API-led data integration and real-time pipelines using MuleSoft to support partner integrations and reduce order processing latency via event-driven data exchange.
MuleSoftAPI IntegrationEvent Driven ArchitectureData ModelingREST APIsCRM IntegrationERP IntegrationData PipelinesMicroservices ArchitectureStakeholder Management
Optimized loan origination and servicing processes by defining current- and target-state process architecture, standardized workflows, data models, and performance benchmarks that identified 15–30% scalable capacity improvements. Built KPI frameworks and executive dashboards standardizing ~20 KPIs, improving productivity by up to 2–5x and driving 50+ RPA use cases with $10M+ annual cost savings an
Process ArchitectureKPI ReportingSQLAgile DeliveryStakeholder ManagementData ModelingBusiness Process AutomationDashboarding
Delivered a core banking migration to transition ~26K commercial loan accounts from a legacy servicing platform to a commercial banking system, improving credit risk segmentation, regulatory reporting, and digital servicing capabilities. Led business analyst and developer teams for a web-based solution and managed enterprise rebranding changes with end-to-end testing (system, regression, UAT) to s
Core BankingRoadmappingRegulatory ReportingSQLStakeholder ManagementSDLC
Led a cloud data platform migration from Google Cloud to Microsoft Azure, establishing program strategy, automated release coordination, and centralized reporting to enable controlled data transfer. Coordinated release governance across 8 Agile engineering teams and built executive Power BI dashboards to track migration progress and milestones.
AzureCloud MigrationPower BIData PlatformAgile DeliverySQLStakeholder Management
Supported an SAP ERP transformation unifying supply chain operations by integrating inventory, warehouse management, and forecasting into a single platform. Performed end-to-end business and technical analysis and partnered with architecture and engineering to implement SAP configurations and scalable integration capabilities.
SAP ERPSupply Chain IntegrationWarehouse ManagementForecastingBusiness AnalysisSystem IntegrationProcess MappingSDLCStakeholder Management
Implemented a retail CRM program to establish a single source of truth for customer data using Microsoft Dynamics 365 and Azure cloud services. Defined product vision and integration strategy, enabling customer segmentation and omnichannel engagement capabilities through coordinated engineering and data governance.
AzureMicrosoft Dynamics 365CRM ImplementationData GovernanceData ModelingOmnichannel StrategyCustomer SegmentationIntegrationSQLSDLC
Consolidated fragmented identity domains into a centralized Active Directory and IAM architecture to strengthen authentication and access controls. Defined identity governance, migration strategy, and risk mitigation controls, coordinating infrastructure and security teams to improve enterprise authentication reliability.
IAMActive DirectoryIdentity GovernanceRisk MitigationMigration PlanningStakeholder ManagementAccess ControlSDLCDocumentation
Implemented a student information system by replacing legacy admission processes with an Oracle-based platform providing centralized, real-time access to academic and enrollment data. Led structured data migration planning (profiling, relational modeling, mapping, cleansing, reconciliation) and governed validation/testing and release readiness to ensure controlled rollout and adoption.
Data CleaningOracle DatabaseData MigrationData ModelingSource To Target MappingData Profiler