Suralai Mamongkol

At Comfone AG, I manage roaming financial clearing for international telecom partners, covering reconciliation, settlement validation, billing accuracy, disputes, and contract compliance. I improve clearing workflows, reduce manual errors, and support timely issue resolution across finance, technical, and customer support teams. Previously, at HERE Technologies, I enabled a global Local Data Intelligence service offering that generated $500K USD in revenue contracts and supported an expansion contract. I also developed the first global JIRA Kanban board for regional project visibility and helped deliver Media Observation services through a public tender in EMEAR. Across Huawei, Interlink Telecom, Symphony Communications, NTT Communications, Singapore Telecommunications, and KSC, I've led delivery, partner negotiations, pricing, product strategy, customer support, and operational improvement in international telecom environments.