SUSAN BLACK

Looking for a job

Manager

Manager at Belletis Limited who streamlined administrative processes and strengthened financial record keeping.

NigeriaManager at Belletis Limited

Experience

Manager
Directed daily administrative, operational, and financial activities to ensure smooth business operations. Supervised staff, managed cash flow, and prepared management reports to support strategic decision-making.
Office AdministrationOperations ManagementFinancial Record ManagementStaff SupervisionProcurementInventory ManagementReport WritingComplianceCustomer ServiceMicrosoft Office
Customer Service Representative
Responded to customer enquiries through multiple communication channels and processed customer requests accurately. Investigated and resolved complaints while maintaining accurate customer records.
Customer ServiceComplaint ResolutionData EntryRecord keepingCommunication SkillsFinancial ProductsReporting
Customer Care Representative
Responded to member enquiries and service requests, processed registrations and account documentation, and maintained confidential customer records. Managed complaints and supported administrative activities.
Customer ServiceComplaint ResolutionRecord keepingData EntryOffice AdministrationCommunication Skills
Ticketing & Reservation Officer
Processed airline reservations, bookings, cancellations, and itinerary changes. Advised customers on fares and travel options, and maintained booking records and travel documentation.
Reservation SystemsCustomer ServiceRecord keepingCommunication SkillsTravel CoordinationReporting

Education

Nile University of Nigeria
Pursuing a Master of Science in Management, with a focus on leadership, strategic management, and organizational development.
Niger Delta University
Bachelor of Science in Office Information Management from Niger Delta University, Bayelsa State, completed in 2018.
Bachelor of Science in Office Information Management from Niger Delta University, Bayelsa State, completed in 2018.

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Experience

Manager

Directed daily administrative, operational, and financial activities to ensure smooth business operations. Supervised staff, managed cash flow, and prepared management reports to support strategic decision-making.

Office AdministrationOperations ManagementFinancial Record ManagementStaff SupervisionProcurementInventory ManagementReport WritingComplianceCustomer ServiceMicrosoft Office

Customer Service Representative

Responded to customer enquiries through multiple communication channels and processed customer requests accurately. Investigated and resolved complaints while maintaining accurate customer records.

Customer ServiceComplaint ResolutionData EntryRecord keepingCommunication SkillsFinancial ProductsReporting

Customer Care Representative

Responded to member enquiries and service requests, processed registrations and account documentation, and maintained confidential customer records. Managed complaints and supported administrative activities.

Customer ServiceComplaint ResolutionRecord keepingData EntryOffice AdministrationCommunication Skills

Ticketing & Reservation Officer

Processed airline reservations, bookings, cancellations, and itinerary changes. Advised customers on fares and travel options, and maintained booking records and travel documentation.

Reservation SystemsCustomer ServiceRecord keepingCommunication SkillsTravel CoordinationReporting

Education

Nile University of Nigeria

Pursuing a Master of Science in Management, with a focus on leadership, strategic management, and organizational development.

Niger Delta University

Bachelor of Science in Office Information Management from Niger Delta University, Bayelsa State, completed in 2018.