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Susmitha Ravi
Looking for a jobOperations Manager
Operations Manager at Amazon who improved productivity by 10% across a 90-member team and reduced Linehaul cancellations by 70%.
IndiaOperations Manager at Amazon
Experience
Operations Manager
Led end-to-end operations for a 90-member team, achieving Safety, Quality, Productivity, and SLA targets. Managed performance reviews, coaching, and employee engagement, and led 15+ operational improvement initiatives delivering approximately 10% productivity improvement.
Operations ManagementWorkforce PlanningPerformance ManagementCoachingEmployee EngagementOperational AnalyticsContinuous ImprovementSLA ManagementKPI ManagementResource PlanningProcess Optimization
Transportation Specialist
Managed real-time Linehaul capacity planning across the EU Surface Transportation network using demand forecasts and carrier performance. Optimized transportation capacity through proactive volume monitoring, capacity allocation, and SLA risk management.
Capacity PlanningDemand ForecastingSLA ManagementProcess ImprovementSOP AdherenceCoachingStakeholder CollaborationNetwork Operations
Senior Technical Analyst
Managed business-critical technical incidents while maintaining SLA compliance across enterprise retail environments. Troubleshot network, POS, hardware, and application issues through remote support and coordinated cross-functional resolution.
Incident ManagementTroubleshootingNetwork SupportPOS systemsHardware SupportApplication SupportRemote SupportSLA ComplianceDocumentationStakeholder Communication
Process Developer
Provided technical and operational support for enterprise applications, VPN, network printers, and user access management. Diagnosed connectivity and software issues while ensuring timely resolution through established support procedures.
Technical SupportVPNNetwork PrinterUser Access ManagementTroubleshootingEscalation ManagementProcess Complianceend user support
Education
Jawaharlal Nehru Technological University
Bachelor of Technology in Electronics and Communication Engineering from Jawaharlal Nehru Technological University.