Swarnika Rai

Open to opportunities

Customer Relations Associate

Healthcare operations and customer relations professional with EMR/EHR experience and strong patient coordination.

IndiaCustomer Relations Associate at Bangalore Pet Hospital

About

I’m a detail-oriented B.Sc. Nutrition and Dietetics professional with hands-on experience supporting clinical and healthcare administration environments. I’ve worked across front-desk operations, patient coordination, scheduling, documentation, and cross-functional communication—always handling sensitive information with discretion. In busy healthcare settings, I served as a calm, empathetic point of contact, managing client inquiries, appointment scheduling, walk-in coordination, and billing support while maintaining accuracy and confidentiality. I also strengthened operational efficiency through data entry and basic business/data analysis, ensuring records stayed current and reliable. More recently, I’ve supported EMR-focused workflows as a Virtual Assistant, managing inbound and outbound patient and clinic communication, callbacks, account management for U.S.-based clinics, and coordination with billing and insurance claim processing teams to resolve discrepancies. I’m especially motivated by roles where I can combine coordination, communication, and problem-solving to help teams perform at a high standard.

Experience

Customer Relations Associate
Provided front-desk and customer relations support in a busy veterinary hospital, managing client inquiries, appointment scheduling, and walk-in coordination. Coordinated with veterinary doctors and support staff to ensure smooth patient flow and timely, confidential communication.
Appointment SchedulingClient CommunicationWalk In CoordinationCross functional CoordinationBilling SupportConfidentialityTime Management
Dietitian Intern
Conducted patient rounds and provided personalized nutritional counselling to support health recovery. Managed food and beverage services to meet dietary requirements and completed data entry and analysis to keep patient records accurate and improve dietary planning.
Dietary PlanningMedical Data EntryData Analysis
Product Development Intern

Education

Jain School of Allied Healthcare Sciences
Earned a B.Sc. in Nutrition and Dietetics at Jain School of Allied Healthcare Sciences from Nov 2020 to Jun 2023.
Earned a B.Sc. in Nutrition and Dietetics at Jain School of Allied Healthcare Sciences from Nov 2020 to Jun 2023.
North Point Residential School
Completed CBSE education at North Point Residential School in 2020.
Completed CBSE education at North Point Residential School in 2020.
St. Joseph’s Convent
Completed ICSE education at St. Joseph’s Convent in 2017.
Completed ICSE education at St. Joseph’s Convent in 2017.

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About

Experience

Customer Relations Associate

Provided front-desk and customer relations support in a busy veterinary hospital, managing client inquiries, appointment scheduling, and walk-in coordination. Coordinated with veterinary doctors and support staff to ensure smooth patient flow and timely, confidential communication.

Appointment SchedulingClient CommunicationWalk In CoordinationCross functional CoordinationBilling SupportConfidentialityTime Management

Dietitian Intern

Conducted patient rounds and provided personalized nutritional counselling to support health recovery. Managed food and beverage services to meet dietary requirements and completed data entry and analysis to keep patient records accurate and improve dietary planning.

Dietary PlanningMedical Data EntryData Analysis

Product Development Intern

Education

Jain School of Allied Healthcare Sciences

Earned a B.Sc. in Nutrition and Dietetics at Jain School of Allied Healthcare Sciences from Nov 2020 to Jun 2023.

North Point Residential School

Completed CBSE education at North Point Residential School in 2020.

St. Joseph’s Convent

Completed ICSE education at St. Joseph’s Convent in 2017.