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Swarup Sampad
Looking for a jobSales Support Analyst – Business Analytics
I build Power BI dashboards and SQL reporting that improve sales and operational decision-making.
IndiaSales Support Analyst – Business Analytics at HP India
About
I'm currently supporting sales and operational decision-making at HP India through SQL analysis, Power BI dashboards, KPI reporting, and business insights.
Previously, at HP via BC Forward India Technologies, I created operational dashboards and KPI reports using Power BI, SQL, and Excel. I worked with stakeholders to improve reporting workflows and process efficiency.
At Tech Mahindra, I analyzed customer operations, service trends, escalations, and agent performance. I developed dashboards tracking CSAT, Average Handling Time, and operational KPIs while using root-cause analysis to identify improvement opportunities.
I've also built Sales Insights and Telecom Customer Analysis dashboards, and I’m currently learning machine learning and advanced analytics concepts.
Experience
Sales Support Analyst – Business Analytics
Analyzed sales and operational data using SQL and PowerBI to support business decisions. Developed interactive PowerBI dashboards and KPI reports for stakeholders.
SQLPower BIDAXPower QueryDashboard DevelopmentKPI ReportingData VisualizationBusiness AnalysisTrend Analysis
Operational Analyst
Created KPI reports and operational dashboards using Power BI, SQL, and Excel. Supported business reporting, data extraction, and reporting improvements.
Power BISQLExcel
Education
KIIT University
Bachelor of Technology in Information Technology from KIIT University, Bhubaneswar, with a CGPA of 6.91.