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Swati Parkar
Looking for a jobProject Management Specialist
Customer-focused professional with 12+ years in customer support, escalation management, service delivery, and cross-functional project coordination.
IndiaProject Management Specialist at Infosys BPM Limited
About
At Infosys BPM Limited, I directed first-level support operations, resolving technical issues and customer inquiries. I also coordinated with support, engineering and client stakeholders to investigate complex escalations.
At Hewlett Packard Enterprise, I owned the customer experience across multiple support channels and provided software and hardware troubleshooting. I worked with internal teams to resolve customer issues and support reliable outcomes.
Earlier, I supported customer engagement and account onboarding for HDFC-related investment initiatives at Aditya Birla Minacs. At Compact Digital Conversion, I coordinated computer-hardware support queries, technician visits and service follow-up.
Experience
Project Management Specialist
Directed first-level support operations, resolving technical issues and customer inquiries to improve satisfaction. Led cross-functional collaboration to resolve escalations and implemented knowledge-base practices.
L1 Technical SupportEscalation ManagementCustomer SupportIssue ResolutionStakeholder ManagementProcess ImprovementKnowledge ManagementRecord keeping
Customer Experience Project Lead
Owned customer experience across multiple support channels, delivering high-satisfaction service at enterprise scale. Provided software and hardware troubleshooting and collaborated with internal teams to maintain service quality.
Customer ExperienceTroubleshooting
Education
Narsee Monjee Institute of Management Studies (NMIMS)
Digital Marketing Certification from Narsee Monjee Institute of Management Studies, completed in 2019.
Digital Marketing Certification from Narsee Monjee Institute of Management Studies, completed in 2019.
University of Mumbai
Bachelor of Arts in Sociology from the University of Mumbai, completed in 2009.
Bachelor of Arts in Sociology from the University of Mumbai, completed in 2009.