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Swati Yadav
Looking for a jobBackend Sales Coordinator
Customer Service Associate at MW Infosolutions, coordinating service requests and customer follow-ups.
IndiaBackend Sales Coordinator at MW Infosolutions Private Limited
About
At MW Infosolutions Private Limited, I was the first point of contact for customers, service partners, and vendors, coordinating installation, maintenance, and support activities.
I managed customer communications and service requests, tracked cases and work orders through the service portal, and maintained service reports and documentation. I’m seeking a Customer Service Associate role where I can provide prompt, courteous, and effective customer support.
Experience
Backend Sales Coordinator
Acted as first point of contact for customers, service partners, and vendors, coordinating installation, maintenance, and support activities. Managed customer communications, service requests, and work orders, ensuring timely resolution and follow-up.
Client CommunicationQuery ResolutionService Request HandlingCall LoggingCase TrackingMicrosoft WordExcelPowerPointDocumentationReportingFollow up Coordination
Intern
Completed a 15-day internship gaining exposure to engineering operations and workplace practices.
Education
HP LIFE, HP Foundation
Completed an Introduction to Cybersecurity Awareness certification from HP LIFE in 2026.
Completed an Introduction to Cybersecurity Awareness certification from HP LIFE in 2026.
Bhagini Nivedita College, Delhi University
Completed a Bachelor of Commerce degree from Bhagini Nivedita College, Delhi University in 2019.
Completed a Bachelor of Commerce degree from Bhagini Nivedita College, Delhi University in 2019.
Ring Midways Sr. Sec. Public School
Completed 12th grade (CBSE) from Ring Midways Sr. Sec. Public School in 2016.
Completed 12th grade (CBSE) from Ring Midways Sr. Sec. Public School in 2016.
Ring Midways Sr. Sec. Public School
Completed 10th grade (CBSE) from Ring Midways Sr. Sec. Public School in 2014.
Completed 10th grade (CBSE) from Ring Midways Sr. Sec. Public School in 2014.
Indira Gandhi National Open University
Completed a Master of Commerce degree from Indira Gandhi National Open University.
HP LIFE, HP Foundation
Completed an AI for Business Professionals certification from HP LIFE in 2026.
Completed an AI for Business Professionals certification from HP LIFE in 2026.
National Skills Qualifications Framework, Ministry of Skill Development & Entrepreneurship
Earned a Web Developer certification at National Skills Qualifications Framework Level 5 in 2022.
Earned a Web Developer certification at National Skills Qualifications Framework Level 5 in 2022.