Tameka Devone

Customer Service Healthcare Representative

Provided phone and digital support for healthcare members, including benefits, account, and service inquiries. Researched claims-related questions, reviewed claim status, and documented resolutions accurately.

Healthcare Customer ServiceClaims SupportCRMDocumentationLive ChatMulti system NavigationHIPAA

Customer Service Representative

TTEC

Processed payments, refunds, billing adjustments, and account transactions with accuracy. Resolved account and payment concerns and maintained detailed CRM documentation.

Payment ProcessingBillingAccount ResolutionCRMDocumentationHigh Volume Call Center Environments

Customer Support Specialist

Conduent

Reviewed insurance claims and premium payments and assisted customers with billing, benefits, reimbursement, and account inquiries. Researched discrepancies and provided support through phone, email, and chat.

Healthcare Customer ServiceClaims SupportBillingBenefitsReimbursementHIPAAConfidentialityEscalation Management

Associate Agent

VXI Global Solutions

Handled high-volume inbound calls involving billing, payments, account inquiries, policy coverage, and claim-related questions. Researched account issues and resolved billing discrepancies.

BillingPayment ProcessingAccount ResolutionClaimsHigh Volume Call Center EnvironmentsDocumentation