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Tamunokuro Jonah
Looking for a jobCustomer Experience Specialist
Customer experience specialist at THECALLGURUS who qualified prospective customers and met conversion targets.
NigeriaCustomer Experience Specialist at TheCallGurus
Experience
Customer Experience Specialist
Made outbound calls to prospective customers, qualifying interest and building rapport in a target-driven environment. Logged interactions in CRM and consistently met call and conversion targets.
CRMOutbound CallingLead QualificationObjection HandlingCommunication SkillsTime Management
Network Support Officer
Monitored network links and customer circuits from the Network Operations Centre, flagging issues before escalation. Logged and tracked service requests, collaborated with technical teams, and kept customers updated until resolution.
Network MonitoringTroubleshootingTicketing SystemsClient CommunicationDocumentation
Education
Eastern Mediterranean University
Bachelor of Science in Information Technology from Eastern Mediterranean University.