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Taniya Mukherjee
Looking for a jobConsultant Specialist
Service Level Management Consultant Specialist at HSBC, advancing service governance and reporting.
IndiaConsultant Specialist at HSBC
About
At HSBC, I oversee the end-to-end Service Level Management process, focusing on governance, controls, and service performance. I prepare monthly KCI/KPI reports and analyze datasets to help identify trends, exceptions, and risks.
As the primary SME and point of contact for the Service Level Management team, I drove the ServiceNow migration project with developers, documenting requirements and validating workflows through UAT. I also developed SOPs and user manuals for the transition.
Earlier at HSBC, I worked in service management, quality, and IT operations roles, including audit and data quality work, training, and technical support. I’m trained in PMP and hold ITIL V3 and ITIL CSI certifications.
Experience
Consultant Specialist
Oversee end-to-end Service Level Management with focus on governance and control. Facilitate audit closures, prepare performance reports, and drive ServiceNow migration.
Service Level ManagementGovernanceAuditServiceNowUATGenerative AIStakeholder ManagementData CleaningKPI Reporting
Senior Analyst
Managed data governance and oversight of technology services and outages. Engaged with support teams to improve processes and facilitated training and community sessions.
Data GovernanceIncident Management
Education
Bachelor of IT and Management (Software Design)
Completed a Bachelor of IT and Management with a focus on Software Design in 2003.
Completed a Bachelor of IT and Management with a focus on Software Design in 2003.
Higher Secondary (12th Standard)
Completed Higher Secondary education (12th Standard) in 1999.
Completed Higher Secondary education (12th Standard) in 1999.
I.C.S.E. (10th Standard)
Completed I.C.S.E. (10th Standard) in 1997.
Completed I.C.S.E. (10th Standard) in 1997.