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Help Desk Technician
Help Desk Technician at NATIONAL CENTER FOR URBAN SOLUTIONS supporting Microsoft 365, Entra ID, and Intune users.
United StatesHelp Desk Technician at National Center for Urban Solutions
Provided Tier 1 and Tier 2 remote technical support, resolving software, connectivity, and access issues. Administered Microsoft 365, Entra ID, and Intune, and created technical documentation.
Microsoft 365Microsoft Entra IDMicrosoft IntuneJiraQuickBaseTechnical TroubleshootingTicket ManagementUser TrainingTechnical DocumentationEmployee Onboarding
Managed daily business operations, employee scheduling, and administrative responsibilities. Coordinated onboarding, training, and staff development while maintaining confidential records.
Employee OnboardingTrainingStaff DevelopmentSchedulingAdministrative SupportConfidential Records ManagementProcess ImprovementCommunication SkillsProblem Solving
Completed Google Data Analytics Coursework covering data preparation, cleaning, analysis, and visualization.
Attended West Virginia University Institute of Technology from 2011 to 2014.
Attended West Virginia University Institute of Technology from 2011 to 2014.
Completed Google Prompting Essentials Certificate.
Studied Business Administration at Columbus State Community College from 2013 to 2015.
Studied Business Administration at Columbus State Community College from 2013 to 2015.
Pursuing studies in Cybersecurity at Purdue University Global.
Completed Google Project Management Coursework covering project foundations, initiation, and planning.
Profile sourced from Himalayas.