Taylor Neves

Experience

1. E-Commerce Customer Support Specialist

   Managed high-volume customer communications across email, live chat, social media, and phone using Zendesk. Resolved complex e-commerce order inquiries and maintained positive community interactions.

   ZendeskMultichannel Customer SupportEcommerceOrder Resolutionsocial media engagementCommunity BuildingDe escalationEmpathyProblem SolvingCross Department Communication

2. Operations & Property Support Specialist

   Choice Hotels

   Delivered remote support for property operations, handling guest feedback and escalated issue resolution. Managed reservation requests and generated operational and revenue reports.

   OperationsCustomer SupportReservation ManagementReportingAttention To DetailStandard Operating Procedures

3. Billing & Technical Support Specialist

   Apple

   Delivered billing and technical support, resolving account inquiries, payment issues, and product troubleshooting. Utilized CRM tools and applied empathy-first communication guidelines.

   Billing SupportTechnical SupportCRMTicketing SystemsDe escalationEmpathyCommunication SkillsTroubleshooting