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Temitope Oloyede
Looking for a jobCall Handler
Customer support and client services professional with extensive experience across healthcare, retail, communications and operations.
NigeriaCall Handler at NHS 24
About
At NHS 24, I handle inbound calls for the 111 Emergency & Cancer Treatment Helpline. I gather accurate personal and clinical information, assess urgency, and escalate cases requiring immediate clinical attention.
I provide callers with clear guidance and arrange appointments with other healthcare providers when needed. I also work with healthcare establishments to support effective outcomes and customer care.
At Evangel Television, I managed outreach and relationships with companies, brands, and agencies, supporting interviews, advertising, and programme partnerships. I also created content and supported communication plans, events, and reputation management.
Experience
Call Handler
Handle high volumes of inbound calls for the 111 Emergency and Cancer Treatment Helpline, gathering accurate information and assessing urgency. Escalate critical cases and arrange appointments with healthcare providers.
Call HandlingTriageCustomer SupportHealthcareAppointment SchedulingCRMData EntryCommunication Skills
Customer Service Assistant
Provided professional customer-facing support, resolving enquiries and complaints effectively. Supported marketing activities and handled financial transactions with attention to detail.
Customer ServiceComplaint ResolutionUpsellingCustomer EngagementRecord keeping
Education
Digital Witch Support Community
Earned Certificate of Competency in In-Demand IT Skills Training from Digital Witch Support Community in February 2026.
Earned Certificate of Competency in In-Demand IT Skills Training from Digital Witch Support Community in February 2026.
Udemy Academy
Completed Customer Relationship Management training from Udemy Academy in 2023.
Completed Customer Relationship Management training from Udemy Academy in 2023.
Robert Gordon University
MSc in Corporate Communications and Public Affairs from Robert Gordon University, Aberdeen, United Kingdom, from January 2022 to April 2023.
MSc in Corporate Communications and Public Affairs from Robert Gordon University, Aberdeen, United Kingdom, from January 2022 to April 2023.
Ajayi Crowther University
BSc in Mass Communication from Ajayi Crowther University, Oyo, Nigeria, from October 2008 to July 2011.
BSc in Mass Communication from Ajayi Crowther University, Oyo, Nigeria, from October 2008 to July 2011.
Universal College of Technology
Diploma in Mass Communication from Universal College of Technology, Ile-Ife, Nigeria, from April 2004 to April 2006.
Diploma in Mass Communication from Universal College of Technology, Ile-Ife, Nigeria, from April 2004 to April 2006.