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Patient Service Representative II – Float
I apply healthcare and coding experience to accurate, compliant outpatient medical coding.
United StatesPatient Service Representative II – Float at Quest Diagnostics
Reviewed lab test orders, ABN recording, and ICD-9/ICD-10 diagnosis code assignment at Howard Brown Health (FQHC) client sites. Verified daily specimen processing, batch manifesting, and order queue resolution to ensure data integrity.
ICD 10 CMICD 9ABNSpecimen ProcessingData IntegrityLab Tests
Delivered lecture and lab instruction on medical office operations, clinical lab procedures, and ICD-9/ICD-10 coding fundamentals. Taught medical terminology, EKG procedures, and patient education to high school dual-credit and college students.
ICD 10 CMICD 9SimChartEMRMedical Terminology
Formal coding training completed in 2026.
Formal coding training completed in 2026.
Master of Science in Higher Education from Walden University, completed in 2018.
Master of Science in Higher Education from Walden University, completed in 2018.
Bachelor of Science in Health Services Management from Virginia College Online, completed in 2012.
Bachelor of Science in Health Services Management from Virginia College Online, completed in 2012.
Delivered instruction in Principles of Health Science, Medical Terminology, and Digital Information Technologies. Monitored student progress, conducted parent/guardian conferences, and supported ELL and Special Education accommodations.
Health ScienceMedical TerminologyDigital Information TechnologiesStudent MonitoringELL Support
Managed team of 30 employees across the South Texas region, ensuring compliance with safe phlebotomy practices. Administered competency testing modules and tracked employee progress for annual compliance certification.
PhlebotomyTeam ManagementComplianceCompetency AssessmentEmployee Tracking
Led team of 10–20 healthcare professionals; scheduled clinical lab technicians to maintain efficient workflow. Ensured accuracy with blood draws, DOT/non-DOT screenings, ABN documentation, ICD-9 diagnosis coding, and specimen processing.
PhlebotomyTeam LeadershipSchedulingDOT Drug ScreeningABNICD 9Specimen Processing
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