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Client Acquisition and Relationship
Customer Support Specialist at Jumia Nigeria who handled digital payments inquiries and resolved card disputes.
NigeriaClient Acquisition and Relationship at Jumia Nigeria
Responded to customer inquiries about digital payments and platform services, supporting a smooth customer experience. Managed high-volume chat and email support while maintaining professional communication and client relationships.
Customer SupportCustomer ExperienceLive ChatEmail SupportAccount ManagementIssue ResolutionComplianceIdentity VerificationCard DisputesFinancial ToolsZendeskHubSpot
Responded to customer requests and resolved product concerns to strengthen satisfaction and brand loyalty. Provided phone support and product consultations, explaining specifications to help customers make informed decisions.
Customer SupportPhone SupportProduct ConsultationIssue ResolutionCustomer Relationship ManagementRecord keepingKnowledge Base
Pursued a Higher National Diploma in Business Administration from 2016 to 2021.
Pursued a Higher National Diploma in Business Administration from 2016 to 2021.