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Terlyn Lacayo
Open to opportunitiesCustomer Service & Sales Agent
I drive bilingual B2B health insurance sales and customer retention.
HondurasCustomer Service & Sales Agent at Avanza
About
I've supported U.S. customers through Avanza, Christian Call Center, and Caribbean Call Center, handling sales, service, enrollment, and retention across inbound and outbound campaigns.
In B2B health insurance sales, I qualified real estate professionals, presented specialized coverage and pricing, managed client onboarding, and maintained accurate CRM records while working toward monthly quotas.
I'm a native Spanish and highly proficient English communicator who brings structured problem-solving, de-escalation, and organized follow-through to every customer interaction.
Experience
Customer Service & Sales Agent
Handles high-volume inbound and outbound customer inquiries while meeting quality and performance metrics. Provides clear account and service information, identifies customer needs, and supports client satisfaction and retention.
Inbound CallsOutbound Customer ServiceCustomer ServiceProblem SolvingDe escalation
Education
CEUTEC
Pursuing a Bachelor of Laws degree at CEUTEC in La Ceiba, Atlántida, Honduras.
Santa Teresa Bilingual School
Completed high school education in a bilingual program at Santa Teresa Bilingual School in La Ceiba, Atlántida, Honduras.