Loading profile…
Thalico User
Looking for a jobTechnical and Commercial Support
Customer support professional at SoftMarketing who supported customers with technical and commercial questions; seeking remote bilingual support or audio annotation.
BrazilTechnical and Commercial Support at SoftMarketing
About
At SoftMarketing, I provided technical and commercial support to customers, helping understand their needs and resolve issues through clear, service-oriented communication. I also supported customer relationships in that role.
My background includes customer service and administrative support, as well as music and percussion performances at bars, events, and festivals. I’m seeking remote work in bilingual customer support or audio content annotation, and I’m willing to learn new tools, workflows, and quality standards.
Experience
Technical and Commercial Support
Provided technical and commercial support to customers, communicating to understand needs and assist with issue resolution. Supported customer relationships through clear communication and service-oriented problem-solving.
Customer SupportTechnical SupportCommercial SupportCommunication SkillsProblem Solving
Freelance Musician and Percussionist
Performed percussion and music at bars, events, and festivals. Developed familiarity with musical arrangements, rhythm, and live audio environments, adapting performances to venues and audiences.
MusicPercussionLive PerformancesAudio
Food Preparation and Operations
Prepared healthy dishes, supported kitchen operations, and organized stock and ingredients.
Food Preparation
Education
First Aid Training
First aid training completed in 2023, totaling 40 hours of emergency response instruction.
First aid training completed in 2023, totaling 40 hours of emergency response instruction.
Conservatório de Música Popular de Itajaí
Music studies at the Conservatório de Música Popular de Itajaí from 2017 to 2020.
Music studies at the Conservatório de Música Popular de Itajaí from 2017 to 2020.
Líceu Catarinense
High school diploma from Líceu Catarinense, completed in 2016.
High school diploma from Líceu Catarinense, completed in 2016.
English Oxford Center
English studies at English Oxford Center in 2010, achieving an intermediate-advanced level.
English studies at English Oxford Center in 2010, achieving an intermediate-advanced level.
TECITÁLIA
Training in smartphone maintenance and electronic board analysis and repair, totaling 75 hours.