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Thaíssa Melo
Looking for a jobAdvanced Support Analyst (L2 / N2)
Advanced Support Analyst at PENSO TECNOLOGIA managing enterprise firewalls and email systems across Linux and Windows environments.
BrazilAdvanced Support Analyst (L2 / N2) at Penso Tecnologia
About
At PENSO TECNOLOGIA, I deliver high-complexity Tier-2 support for enterprise infrastructure, manage FortiGate and pfSense firewalls, and administer Microsoft Exchange and Zimbra environments. I also work across Linux and Windows Server, using Bash and PowerShell to automate tasks.
Previously, I monitored client networks and servers as a NOC Analyst Jr. at PENSO TECNOLOGIA and supported network infrastructure as a Network Technician at TDGI, S.A. I hold a degree in Computer Networks and am actively preparing for international positions and Canadian immigration.
Experience
Advanced Support Analyst (L2 / N2)
Deliver high-complexity Tier-2 technical support, performing root-cause analysis and definitive resolution for enterprise infrastructure issues. Manage perimeter security, email environments, and system administration across Linux and Windows platforms.
FortiGatePFsenseIPsec VPNSSL VPNMicrosoft OfficeZimbraActive DirectoryPowerShellBASHLinuxWindows ServerDNSDHCPTicketing Systems
NOC Analyst Jr.
Monitored network infrastructure, servers, and host availability using Zabbix, Grafana, and Wazuh. Identified outages and performance bottlenecks, initiating troubleshooting and escalations according to SLA requirements.
Education
Centro Universitário FMU / FIAM-FAAM
Bachelor's degree in Computer Networks, concluded in July 2026.
Bachelor's degree in Computer Networks, concluded in July 2026.
TDGI
Training in CCTV systems.
Smart School BR
English language studies.
SENAI
Training in maintenance administration.
E. E. Prof. José Benedito Leite Bartholomei
High school diploma.
CEL
Japanese language course.