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Looking for a jobShopify Support Specialist
Customer Support Specialist in e-commerce and digital services, resolving Shopify checkout, billing, and website issues for customers.
GermanyShopify Support Specialist at Fiverr & Direct Clients
About
In my e-commerce and digital services support work, I handled customer questions about accounts, orders, and products through email and chat. I managed tickets through resolution and kept customers informed along the way.
I resolved billing issues including duplicate charges, failed payments, chargebacks, refunds, and subscription cancellations. When checkout, app, or login problems needed technical help, I shared clear reproduction steps with developers and followed up.
As a freelance Shopify Support Specialist, I supported store owners with order tracking and checkout issues, configured storefront themes and pages, and ran pre-launch quality checks. I also performed website and SEO checks using Screaming Frog, Semrush, and Google Analytics, and maintained FAQ and help documentation.
Experience
Shopify Support Specialist
Provided customer support for Shopify store owners, resolved billing problems end-to-end, and configured and customized Shopify storefronts including theme settings and navigation.
ShopifyCustomer SupportBillingRefundsPayment GatewaysShopify PaymentsPayPalStore SetupQA
Customer Support Specialist
Handled written customer support for international clients, managed support tickets end-to-end, solved billing issues, and escalated technical problems to developers. Maintained internal FAQ and help documentation to reduce repeat tickets.
Customer SupportEmail SupportLive ChatTicket Management
Education
Belgorod State University
Pursued a Bachelor's degree in Sport Coaching with a focus on Physical Education.
Belgorod State College
Earned a qualification as a Sport Coach.
Odesa Lyceum MAIBUTTYA (Private School)
Completed secondary education.