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Field IT Technician
IT Support Specialist at Advance Global IT Support, resolving client device, application, and peripheral issues across on-site support requests.
NigeriaField IT Technician at Advance Global IT Support (AGITS)
Delivers on-site technical support for AGITS clients, resolving end-user device, application, and peripheral issues. Sets up and troubleshoots computers, operating systems, and applications, and escalates issues requiring specialist access.
Technical SupportTroubleshootingOnsite SupportWindowsMacOSPeripheralsEscalation Management
Delivers IT support and maintenance for small business and individual clients, including computer setup, software installation, and troubleshooting. Clarifies client requirements, recommends fixes, and coordinates support tasks.
IT SupportComputer SetupSoftware InstallationTroubleshootingConnectivity
Earned a Higher National Diploma in Computer Science with Upper Credit.
Earned an Ordinary National Diploma in Computer Science.
Handled first-line support for computer, software, operating system, printer, and peripheral issues. Used diagnostic questioning to isolate faults, guided users through fixes, and referred complex problems to specialists.
Help DeskTroubleshootingDiagnostic QuestioningUser SupportEscalation ManagementWindowsMacOSPrinters
Supported staff with computer, software, peripheral, and connectivity issues to maintain daily operations. Coordinated support activities, tracked IT equipment, and escalated issues requiring additional expertise.
IT SupportTeam LeadershipTroubleshootingEquipment TrackingEscalation Management
Gained hands-on experience of IT support processes, computer systems, and routine technical assistance in an ICT environment.
IT SupportComputer SystemsTechnical assistance
Profile sourced from Himalayas.