Thảo Nguyên Diệp

Medical Interpreter/Translator

LanguageLine Solutions

Provided accurate interpretation and translation services, conveying the intent of original speakers and assisting with written and oral communication. Submitted translations for management review as needed.

InterpretationTranslationCross Cultural CommunicationWritten CommunicationOral Communication

Administrative Assistant

Provided emotional support, program assistance, and education to HIV/AIDS-affected members and Asian LGBTQ+ Youth. Managed communications, developed monthly email marketing campaigns, and organized files.

Constant ContactEmail MarketingCommunication SkillsFile ManagementCopywritingCustomer Support

Dietary Aide

Reviewed senior dietary requirements, prepared and served meals, and observed residents' eating habits. Reported swallowing or chewing issues to nursing staff and ensured meal trays complied with diet restrictions.

Dietary AideMeal PreparationFood SafetySanitationResident Care

Cook/Server

Assisted multiple customers with dietary needs and dining requests. Handled expediting, cleaning, and cooking during off-peak hours, and managed closing duties including cleaning, restocking, and profit management.

Customer ServiceCookingFood PreparationRestaurant OperationsCleaningInventory Management

Marketing Assistant

Built and managed the company website using WordPress and Bluehost, re-classified products, and assisted customers. Developed email marketing campaigns and performed SEO audits for e-commerce accounts.

WordPressBlueHostConstant ContactEmail MarketingSEOEcommerceEtsyShopifyAmazoneBayCold CallingEvent Management