Loading profile…
Thu Hằng
Open to opportunitiesAdvisor I, Customer Service
Customer service advisor at Vietnam Concentrix Services resolving guest issues across inbound, outbound, email, chat, and messaging.
VietnamAdvisor I, Customer Service at Vietnam Concentrix Services
About
At Vietnam Concentrix Services, I liaise between guests and partners to resolve light-complexity issues through inbound and outbound channels, email, chat, and messaging. I work to ensure a positive guest experience and meet FCR and NPS KPIs.
At Babybest Investment Joint Stock Company, I supported sales, managed partner and customer profile information, drafted administrative documents, and coordinated logistics.
At Cozy Tea - Ecological Products Joint Stock Company, I wrote content and managed the fanpage, TikTok, and KOC activities. Earlier, as an Account Intern at TEAM FLASH ESPORTS, I tracked donor implementation project progress and prepared reports, budgets, and project proposals.
Experience
Advisor I, Customer Service
Liaised between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging. Ensured high customer service and positive guest experience while meeting FCR and NPS KPIs.
Customer ServiceCommunication SkillsProblem SolvingKPI Management
Director's assistant - Sales admin
Managed partner and customer profile information, drafted and managed administrative documents, provided sales support, and scheduled and managed logistics.
Administrative SupportSales SupportLogisticsDocument Management
Marketing Intern
Created content, managed fanpage and TikTok, handled KOC management, and addressed complaints and customer care.
Content WritingSocial Media Management
Education
International University - Vietnam National University Ho Chi Minh City
Graduated with a Bachelor of Business Administration from International University - VNU-HCM, achieving a final CGPA of 3.20.
IELTS
Earned an IELTS certification with a score of 6.0.