Tifani Tanaleon

Customer Education & Implementation Specialist (Lead Trainer)

Lead end-to-end client onboarding and implementation for EMR software. Design and deliver training programs, create training materials, and maintain knowledge base to improve self-service support.

Customer SuccessClient OnboardingSaaS ImplementationTraining And FacilitationInstructional DesignTechnical WriterKnowledge Base ManagementProcess ImprovementCross Functional CollaborationCRMJiraConfluenceCamtasiaEMR EHR

Customer Support Specialist

Resolved technical and workflow issues for customers, documented solutions in knowledge base, conducted QA testing for updates, and trained new team members.

Customer SupportTechnical WriterKnowledge Base ManagementQA TestingTraining

Athletic Trainer

Provided athletic training services in a rehabilitation setting.

Referral Specialist & Medical Case Manager

Managed referrals and medical case management duties in a healthcare setting.

Athletic Trainer/Physician Extender

Served as an athletic trainer and physician extender in an orthopaedic practice.

Medical Support Specialist

Provided medical support services in a healthcare environment.