Tiffanie Brown

About

Experience

1. Assistant General Manager

   Oversees training of new hourly employees, front of house customer service, cash handling, inventory, scheduling, and day-to-day store operations.

   TrainingCustomer ServiceCash HandlingInventory ManagementSchedulingLeadership

2. Assistant Property Manager

   Processes lease renewals, calculates market rental prices, markets community, coordinates move-ins and move-outs, and oversees maintenance work orders.

   Lease ManagementMarketingCustomer ServiceYardiRent ManagerProperty Management

3. Front Desk Operations Manager

   Oversaw front desk operations for 240 lodge rooms, 25 cottages, and 25 marina slips, including staff hiring, training, scheduling, and guest satisfaction.

   Front Desk OperationsCorporate TrainerSchedulingCustomer ServiceHospitality Management

4. Assistant General Manager

   Managed 18 employees across six store categories, handled money management, inventory, scheduling, and guest complaints, and ensured labor percentages were met.

   Restaurant ManagementCash HandlingInventory ManagementSchedulingCustomer ServiceTraining

5. Guest Experience Manager/ Front Desk Manager

   Managed guest experiences, reservations, front desk operations, staff training, and sales of conference center rooms, ensuring elite member incentives.

   Guest ServiceFront Desk OperationsReservationsTrainingSalesCustomer Service

Education

1. Springfield High School

   Completed college preparatory curriculum at Springfield High School from 1993 to 1997.

   Completed college preparatory curriculum at Springfield High School from 1993 to 1997.