Tiffany Mitchell

Process & Product Manager

Analysed and optimised end-to-end digital processes within the Service Execution department, covering Service Dispatching, Engineer Work Task Execution, and Warehouse Automation System operations. Evaluated central and local requirements, translating operational complexity into prioritised, engineer-ready delivery plans aligned with global product standards.

SAP S 4HANAProcess AnalysisRequirements AnalysisProduct ManagementAgileScrum

Senior Consultant / Digital Product Lead

Acted as product owner across multiple concurrent client engagements, taking digital products from discovery to live across financial services, KYC compliance, and DeFi sectors. Designed and deployed a full KYC operations platform within 6 weeks, and led end-to-end digital builds for financial services launches with cost/benefit analysis at every decision gate.

Product ManagementKYCComplianceCRMFinancial ServicesDeFiStakeholder ManagementCost Benefit Analysis

Global App Publishing & Customer Migration Lead

Sole HQ-level owner of Developer Console and App Store Connect across all 12 OpCos, managing relationships with Google and Apple. Led customer migration programmes and built the HQ digital customer service function from scratch, supporting 1.5M MAU.

App PublishingApp Store ConnectGoogle Play Developer ConsoleSalesforceGDPRCustomer MigrationDigital Customer ServiceStakeholder Management

Apps & Games Solutions Consultant

Google

Managed UX review and quality assessment pipeline for Google Play Store in EMEA and Australia across multiple form factors. Maintained 80% SLA hit rate for first developer response and supported EMEA Games consulting.

UI UX ReviewQuality AssuranceGoogle Play StoreEMEAGamesDeveloper Relations

Digital Product & App Portfolio Manager

EE

Owned the MyEE flagship app, growing the user base to 5.5M+ downloads and achieving #1 in the Apple App Store. Delivered app migration strategy for legacy customers and led the App Advisory Board.

Product ManagementMobile AppsApp Store OptimizationUser GrowthMigration StrategyGovernance

Digital Transformation Business Readiness Mobile & Device Manager

Lloyds Banking Group

Established an App Committee for relevant Digital Stakeholders to review all business-produced apps before go-to-market, introducing group-level governance.

MobileDevice ManagementGovernanceStakeholder Management

Group Digital UX Mobile & Device Specialist

Lloyds Banking Group

Owned social media strategy for Mobile, acting as primary contact for all mobile-related social activity.

Social MediaMobileUX

Digital Banking UX Specialist

Lloyds Banking Group

Contributed to the launch of the first transactional mobile banking app across 4 platforms, incorporating 2FA, session token management, and voice biometrics. Authored mobile payments plans that shaped technical architecture and UX direction.

Mobile BankingUX2FAVoice BiometricsPaymentsTokenization

Business Development Manager

Responsible for business development activities.

Business Development & Marketing Manager

Responsible for business development and marketing activities.

Marketing Executive

Responsible for marketing activities.

Designer & Events Manager

Responsible for design and events management.