Timileyin Ibiyemi

I’m a results-driven customer service and digital sales professional with 5+ years of experience in telemarketing, CRM management, and customer account support. I resolve customer issues efficiently with a 90%+ first-contact resolution rate, while maintaining accurate account records in fast-paced environments. I’m known for clear communication, de-escalating frustrated customers, and explaining charges and account details with confidence. In my role as a Digital Sales Officer, I managed customer interactions in CRM systems to track, resolve, and optimize account and billing-related inquiries. I improved customer retention by 15% through consistent follow-ups and relationship management, and I increased sales revenue by over 20% using targeted digital product sales strategies. I also generated 50+ qualified leads monthly, using outbound campaigns and CRM tools with a 25–30% conversion rate. Previously, as a Telemarketer at Merit Logistics, I resolved over 90% of customer inquiries on first contact and handled 50–70 inbound and outbound calls daily. I maintained accurate customer records and call logs in CRM systems and generated 30+ leads weekly, improving team coordination efficiency by 20% through effective communication. I build quickly on new systems across platforms like Salesforce, HubSpot, and dialer tools.