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Delivery Manager
Delivery Manager at PokerStars, where I cut cycle time by 50% and increased team throughput by 20%.
CanadaDelivery Manager at PokerStars
Leading a global development team for strategic infrastructure projects in the online gaming industry. Coaching development teams in Agile framework and driving cloud transformation to AWS.
AgileScrumAWSCloud TransformationCoachingCross functional Leadership
Led a team of IT infrastructure engineers providing data center hardware and maintenance support. Expanded operations into Latin America and refined delivery processes to streamline supply chain.
Service DeliveryIT InfrastructureProcess ImprovementLogisticsTeam Leadership
Championed delivery of SaaS offerings to the IBM Cloud catalogue, leading cross-functional teams. Oversaw infrastructure spend and drove cost reductions through consolidation and optimization.
SaaSCloud ComputingAgileSDLCCost OptimizationCross functional Leadership
Led portfolio of large clients, negotiated service contracts, and expanded business opportunities. Managed service delivery escalations and met revenue and profit targets.
Account ManagementContract NegotiationCustomer Relationship ManagementRevenue Growth
Bachelor of Arts degree from York University.
Diploma in Microcomputer Systems Programmer from CDI College.
Project Management Professional (PMP) certification from the Project Management Institute.
Certified Scrum Product Owner (CSPO) and Certified Scrum Master (CSM) from Scrum Alliance.
Profile sourced from Himalayas.