Loading profile…
Tolulope Adekojo
Looking for a jobCustomer Support Associate
Customer Support Specialist at OFFICELY who reduced human involvement in support responses by 25% by fine-tuning AI tools.
NigeriaCustomer Support Associate at Officely
Experience
Customer Support Associate
Reduced human involvement in customer responses by 25% by training AI tools to automate support interactions. Improved self-service and support efficiency through help center documentation and process improvements.
AI ToolsCustomer SupportHelp CenterProcess ImprovementBug InvestigationCross Functional Collaboration
Senior Customer Support Associate
Increased customer satisfaction from 60% to 80% by implementing Intercom macros and custom bots. Led product discovery for a new product line and improved bug resolution through collaboration with product teams.
Payment WorkflowsIntercomCustomer SatisfactionProduct DiscoveryBug ResolutionUsability Testingteam training
Customer Support Associate
Managed user requests and improved first response time from hours to minutes. Reduced user drop-off by identifying authentication and balance issues, and generated customer acquisitions through go-to-market strategies.
Payment Issue TroubleshootingContent ManagementSEOCustomer SupportWorkflow OptimizationBug InvestigationGo To Market StrategyBlog ManagementCopywriting
UX Copywriter
Increased SEO visibility by 110% by developing scalable UX copy structures. Delivered client-facing documentation and participated in strategy meetings to communicate UX goals.
UX WritingSEODocumentationStrategy
Creative Director
Improved brand visibility by 36% through brand marketing strategies. Generated 600+ leads with a 42% conversion rate through social media campaigns and managed the product design lifecycle.
Brand MarketingSocial Media CampaignsLead GenerationProduct Design
Technical Support Intern
Improved team efficiency by 80% through reporting and workflow improvements. Developed user manuals that improved operational effectiveness for employees.
Technical SupportReportingWorkflow ImprovementDocumentation
Education
Treford
Completed Product Management Training at Treford, covering product development tools, user stories, documentation, and agile methodologies.
Women in Tech Nigeria / Girl Code Academy
Participated in a Product Management Makeathon, focusing on customer market analysis, product roadmapping, design thinking, and stakeholder management.
Obafemi Awolowo University
Bachelor of Science in Computer Engineering from Obafemi Awolowo University, with coursework in database management, programming, and human-computer interaction.