Loading profile…
Tommy Diss
Open to opportunitiesOperations Customer Expert
Customer Support Team Supervisor at Player.ro; supported customers and supervised the support team.
RomaniaOperations Customer Expert at Teleperformance
Experience
Operations Customer Expert
Handled front office operations, customer support, and recruiting for a BPO environment. Utilized SAP and CRM systems to manage customer relations and ensure satisfaction.
SAPCRMCustomer SupportCall CenterCustomer ServiceOperationsCustomer Relationship ManagementCustomer Satisfaction
Social Media Manager / Sales Manager
Managed social media content, product filming, and video editing while handling car sales and contract negotiations. Monitored trends and scheduled posts to enhance online presence.
Social Media ManagementVideo EditingProduct FilmingCar SalesContract NegotiationCustomer SupportCall CenterCustomer ServiceTechnical SupportCustomer Satisfaction
Customer Support Team Supervisor
Supervised a customer support team, coordinated daily activities, and provided customer service and technical support. Ensured high levels of customer satisfaction through effective team management.
CRMCustomer SupportCall CenterCustomer ServiceTechnical SupportCustomer SatisfactionTeam Supervision
Content Moderator
Moderated content for a music and video production house, including email and phone supervision, schedule management, and team coordination. Managed collaborations and public-facing interactions.
Content ModerationSocial MediaManagementTime ManagementTeam ManagementClient RelationsPublic Facing
PR & Project Manager
Managed public relations and projects for a music and video production house. Developed PR strategies, led teams, and oversaw production management.
PromotionProject ManagementPRProject PlanningTeam LeadershipTeam ManagementProduction ManagementPR Strategies
Technical Support
Provided technical support to clients, resolving issues for Sprint customers in the United States. Delivered high-quality service in an advanced English environment.
Technical SupportCustomer ServiceProblem SolvingEnglish Communication
Front Desk Manager / Sales Manager
Managed front desk operations, staff, and events while handling sales and contract negotiations. Conducted interviews, created marketing briefs, and provided customer and online support.
Team LeadershipTeam Managementmanagement skillsLanguage SkillsCommunication SkillsInterpersonal SkillsEvent OrganizationContract NegotiationMarketing
Education
Hyperion University
Pursuing a degree in Event Organization and Public Relations at Hyperion University, ongoing since 2015.
Pursuing a degree in Event Organization and Public Relations at Hyperion University, ongoing since 2015.
Hyperion College
Completed high school or vocational studies in Event Organization and Public Relations at Hyperion College, with advanced English level.