Loading profile…
Tricia Eslava
Looking for a jobCustomer Service Representative
Customer Service Representative at Concentrix resolving customer inquiries across phone, email, and chat.
PhilippinesCustomer Service Representative at Concentrix
Experience
Customer Service Representative
Handled high volume of inbound and outbound calls, emails, and live chats, resolving product questions, account concerns, and service escalations. Partnered with sales, technical support, and logistics teams to improve resolution speed and processed orders, returns, refunds, and billing adjustments.
Customer SupportCRMZendeskOrder ProcessingBillingActive ListeningEmpathetic CommunicationEscalation ManagementCross Functional Collaboration
Appointment Setter
Conducted outbound lead outreach by phone, email, and messaging platforms, qualifying prospects' needs and fit. Scheduled and coordinated appointments between qualified leads and sales representatives, managing lead data in CRM and reporting results to support pipeline visibility.
Outbound CallingLead QualificationAppointment SchedulingCRMData ManagementReportingCommunication Skills
Part-Time Service Crew
Delivered friendly, accurate service to 80+ customers per shift in a high-volume, fast-paced environment. Conducted weekly quality checks on food preparation and service standards, and collaborated with kitchen and logistics teams to expedite orders and reduce wait times.
Customer ServiceFood SafetyQuality AssuranceTeamworkTime ManagementFast Paced Environment
Education
Baguio Central University
Pursued a Bachelor of Science in Civil Engineering with a focus on structural engineering.
Saint Louis University
Completed elementary and secondary education.