Tronic Mathebula

Looking for a job

Contact Centre Agent

Customer service agent at Alteram Solutions who handled UIF and Compensation Fund enquiries and maintained accurate client records.

South AfricaContact Centre Agent at Alteram Solutions

About

At Alteram Solutions, I handled inbound calls about UIF claims, benefits and Compensation Fund matters. I responded to client queries and used CRM and DCE systems to capture, verify and retrieve information. I also completed administrative work involving data verification and document management, maintaining an average call-handling time of approximately six minutes. My BCom in Accounting and Certificate in Business Information are from the University of Venda.

Experience

Contact Centre Agent
Handled high volumes of inbound calls relating to UIF claims, benefits, and Compensation Fund matters. Delivered professional customer service, resolved queries, and maintained accurate records using CRM and DCE systems.
Customer ServiceQuery ResolutionCRMDCEData CapturingData VerificationRecords ManagementCommunication SkillsProblem SolvingTime ManagementMicrosoft Office

Education

University of Venda
Certificate in Business Information from the University of Venda.
University of Venda
Bachelor of Commerce in Accounting degree from the University of Venda.

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Tronic Mathebula

Looking for a job

Contact Centre Agent

Customer service agent at Alteram Solutions who handled UIF and Compensation Fund enquiries and maintained accurate client records.

South AfricaContact Centre Agent at Alteram Solutions

About

Experience

Contact Centre Agent
Handled high volumes of inbound calls relating to UIF claims, benefits, and Compensation Fund matters. Delivered professional customer service, resolved queries, and maintained accurate records using CRM and DCE systems.
Customer ServiceQuery ResolutionCRMDCEData CapturingData VerificationRecords ManagementCommunication SkillsProblem SolvingTime ManagementMicrosoft Office

Education

University of Venda
Certificate in Business Information from the University of Venda.
University of Venda
Bachelor of Commerce in Accounting degree from the University of Venda.

About

Experience

Contact Centre Agent

Education

University of Venda

University of Venda

About

Experience

Contact Centre Agent

Education

University of Venda

University of Venda

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