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Tshepo Makgetsi
Looking for a jobNew Patient Appointment Setter
Patient appointment setter at USFAS via Callzilla, booking specialist visits and verifying insurance.
South AfricaNew Patient Appointment Setter at USFAS via Callzilla
Experience
New Patient Appointment Setter
Support multiple US-based foot and ankle specialist clinics by booking new patient appointments, handling inbound and outbound calls, and verifying insurance and patient information. Maintain accurate records in Vonage, ModMed, and Verint while ensuring HIPAA compliance.
Appointment SchedulingInbound CallsOutbound CallsInsurance VerificationPatient HistoryHIPAACRMVonageModMedVerintCustomer Service
Digital Customer Service Associate
Supported Amazon customers across the US, UK, Europe, and Australia via phone, chat, and email, handling high contact volumes and resolving billing, device, and subscription issues. Maintained accurate CRM records and escalated complex cases as needed.
Customer ServiceCRMTicketingTroubleshootingBillingRefundsAlexaKindleFire DevicesPrime VideoAmazon MusicPrime GamingKindle UnlimitedEscalation ManagementDe escalationCustomer Retention
Education
Amazon
Completed a Web Development Learnership in 2020, covering HTML, CSS, and JavaScript.
Completed a Web Development Learnership in 2020, covering HTML, CSS, and JavaScript.