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Tumi Pertunia
Looking for a jobCustomer Service Representative
Management Assistant candidate with customer service experience at Cosauce and iContact, handling enquiries across chat, email and phone.
South AfricaCustomer Service Representative at Cosauce
About
At Cosauce, I provide customer support, handle enquiries and follow established processes to support service delivery.
At iContact, I supported customers through live chat, email and telephone. I managed multiple interactions while keeping communication clear and accurate, and I hold a National Diploma in Management from Tshwane University of Technology.
Experience
Customer Service Representative
Provided customer support and communicated with customers in a professional manner. Handled customer enquiries and followed established processes to support service delivery.
Customer SupportCommunication SkillsOrganizationTeamwork
Customer Service Representative
Supported customers through live chat, email and telephone channels. Managed multiple customer interactions while maintaining clear, accurate communication.
Live ChatEmail SupportPhone SupportActive ListeningProblem SolvingAttention To Detail
Lead Warming / Customer Engagement
Engaged prospective customers and built rapport through professional communication. Maintained consistent follow-up and organised customer information.
Customer EngagementRapport BuildingFollow upOrganization
Education
Tshwane University of Technology
Completed a National Diploma in Management in 2021.
Completed a National Diploma in Management in 2021.
Itirele Zenzele Comprehensive High School
Completed Matric / National Senior Certificate in 2016.
Completed Matric / National Senior Certificate in 2016.