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Uche Louis
Looking for a jobNOC & Client Support Consultant
Customer support professional at Uziben Nigeria Ltd who resolved client network faults and helped shape changes to reduce recurring incidents.
NigeriaNOC & Client Support Consultant at Uziben Nigeria Ltd
About
At Uziben Nigeria Ltd, I was the first point of contact for clients reporting network faults. I worked each case through to restored service, troubleshooting step by step and escalating unresolved issues to the relevant technical teams.
I kept clear incident records so colleagues could pick up cases, followed up on open issues, and kept clients updated until resolution. I also explained faults and next steps in terms suited to both IT contacts and non-technical users.
When I spotted repeat faults, I raised them with the team and helped shape changes aimed at reducing recurring incidents. I studied Computer Science at University of Benin and am currently self-learning frontend development, including HTML, CSS, and JavaScript basics.
Experience
NOC & Client Support Consultant
Acted as first point of contact for clients reporting network faults, working each case through to restored service. Handled incoming queries, recorded incidents, escalated unresolved faults, and kept clients updated until closure.
Customer SupportTechnical TroubleshootingIncident ManagementEscalation ManagementDocumentationRoot Cause AnalysisCommunication Skills
Education
Software Development Training
Ongoing software development training, currently in progress.
Frontend Development
Ongoing training in frontend development, focusing on responsive design and UX principles.
University of Benin
B.Sc. in Computer Science from the University of Benin, completed in 2013.
B.Sc. in Computer Science from the University of Benin, completed in 2013.